We feel best results occur when parents / whānau, students and teachers work together and support one another in a shared endeavour. The key to the success of this relationship is effective communication.

Our open door policy means that Parents / whānau are free at any time to make an appointment to meet with any of our team at a mutually convenient time.

From time to time, in a people oriented activity such as education, there will be concerns.

When these occur, it is important that all parties involved work together to obtain a solution that is mutually acceptable and best for all concerned.

Our team is always happy to answer questions or queries via email or meet with you to discuss your concerns face to face, whenever possible.


Wharepapa School are proud users of Hero - A powerful and secure online sharing platform - customisable to reflect our curriculum, vision and values of our school. 

Hero allows us to offer an online environment that enables teachers, students and families to view and share content anytime, anywhere on any device. 

With Hero you have the ability to:

- Read and comment on posts relating to your child's learning

- View information on your child's progress and goals 

- Read and comment on school notices snef to the class or groups your child is a part of 

- Respond to school notices such as surveys and permission forms 

- Notify us if your child is late or absent 

- Navigate to other school related pages 

- Customise your account with a profile picture

- Select how you with to receive notifications 

Learning posts combined with curriculum information and goal-setting well form an online report designed to build year on year so that over time you will have access written posts, images, videos, work samples and helpful resources.  

Please be sure you download the Hero app from either the Google play store of the Apple app store for families and set up an account. 


The school newsletter is published every Friday and emailed to parents. It is one way of keeping you informed about what has been happening … and what is going on at school. We are happy to put parent notices into our newsletter, depending on the availability of space.

Newsletters are emailed to parents, if you would prefer this option please email our office placing e-newsletter in the subject line. Please include the name(s) and class(es) of your children in the body of the email.

Other key avenues of communication are: 

Board Minutes & Monthly Reports

These are public documents and are available for you to read at the office.

Board News

This is distributed to every family at regular intervals throughout the year, usually within a week of a Board meeting. This is on green paper. It gives information on what has happened at the recent Board Meetings etc.

School Charter & Policies Folder

This is available for parents to read at the office as well as online in the Information zone of the school website.

School Notice Board

We have a notice board located outside the Administration block. We will endeavour to keep it filled with current information.

Issues, Questions and Concerns

From time to time you will have questions, you may have issues or want to raise concerns with us. We ask that you maintain open communication with your child’s teacher. The class teacher is your first point of contact. It is a matter of courtesy to make an appointment at the office to discuss matters that may take a little longer than a few minutes